Service terms

The agreement for businesses using Client Ready to collect, review and organise client information.

1. Who provides the service

Client Ready is the service name used by Elias Digital Studio, United Kingdom. The operator details proposed for confirmation are Spike Longstaff trading as Elias Digital Studio. Contact: eliasdigitalstudiouk@gmail.com. The operator’s correspondence address, legal trading status and any applicable company or VAT registration details will be supplied before commercial activation. These review terms do not open a paid subscription.

2. Business use and authority

The service is intended for people aged 18 or over acting for their trade, business or profession. You must be authorised to bind the business whose account you create. Your client recipients do not need a Client Ready account. If consumer law applies to a particular transaction, nothing here removes rights that cannot lawfully be excluded.

3. What Client Ready provides

The workspace lets you create client records, customise and reuse information-request templates, collect written answers, links and supported files, review responses, give correction feedback, track deadlines and internal calendar items, and export client records. An answer being received is different from you approving it. The service does not verify the truth, legality or professional suitability of a client’s answer.

Current supported uploads are PDF, PNG and JPEG, up to 5 MB each. Account limits shown in the workspace apply. Calendar downloads are individual .ics exports, not automatic calendar synchronisation. Automatic email delivery and paid access remain off until activation is confirmed. Test access currently requires fictional or non-confidential test information.

4. Account and link security

Keep your sign-in details private and use a unique password or a suitably protected social sign-in. Enable the available authenticator-based two-factor protection and keep recovery codes securely offline. Tell us promptly if access may be compromised.

A private client link gives access to its particular request to anyone holding that link. You decide who receives it. For extra protection, require a separate access code and communicate the code through another channel. Links can expire, be replaced or be closed by archiving. Do not place private links or access codes in public pages or shared documents.

5. Your information and responsibilities

You retain ownership of your content. You give us the limited permission needed to host, transmit, display, export and otherwise process it to deliver your requested workflow. You are responsible for having a lawful basis and the permissions needed to collect information from your clients, for giving them an appropriate privacy notice, and for deciding your retention periods.

Do not submit unlawful material, malware, payment-card numbers, account passwords, identity documents, health records or other special-category or highly sensitive personal information. Do not use the service for emergency response, regulated decisions, surveillance or storage requiring a separately certified environment. We do not provide legal, medical or financial advice through the service.

6. Acceptable use

Do not attempt to access another business’s records, guess private links or codes, bypass account restrictions, interfere with service availability, scrape private data or use messages for spam. Limits may be applied to protect accounts, files and service capacity. A client’s refusal or opt-out must be respected.

7. Fees, renewals and cancellation

No payment is due merely for exploring the demo or current test workspace. When paid plans open, the order screen will state the customer price, currency, applicable taxes, billing interval, included limits and cancellation arrangements before you agree to pay. The operator’s Wix hosting bill is separate from a customer subscription price.

Any recurring subscription requires a separate clear order. Cancellation prevents future renewals in accordance with that order; it does not itself erase client records. Export needed records before access ends and use the deletion process for data that should be removed. We will explain any refund entitlement in the order terms and honour applicable legal rights. There is no blanket exclusion of statutory refunds.

8. Availability and changes

We will use reasonable care in providing the service. Maintenance, faults and third-party interruptions may affect availability. No uptime percentage or response-time guarantee is offered under these terms. We may make changes to protect the service or improve it; material changes affecting an active paid agreement will be explained with reasonable notice, except urgent security changes.

9. Exports, retention and ending use

Client exports provide portable records, including contacts, deadlines, answers, available review history, calendar information and associated original uploaded file versions. Larger exports are split into parts. You are responsible for securing downloaded copies. Access credentials and private share links are excluded. Exports are not automatic account or link restoration.

Archiving closes a request’s client link while retaining the account’s records. Deletion and any recovery window will be stated in the workspace. On ending the service, you may instruct us to return or delete client content under the data-processing agreement. Records that must be kept by law, and limited security or transaction records with an appropriate lawful basis, may be retained separately. Backup copies must not be restored to ordinary use without respecting prior deletion instructions.

10. Suspension and termination

We may restrict access where reasonably necessary to address a security incident, unlawful use, material breach or an unpaid agreed charge. Where practical and lawful, we will explain the reason and allow a reasonable opportunity to resolve it. We will not use your client content for unrelated marketing or send it to an AI model as part of this service.

11. Liability

Each party remains responsible for its own obligations. Neither party excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that the law does not permit it to exclude. Subject to that, neither party is liable for indirect losses or loss of anticipated profits. For ordinary contractual claims, the proposed business liability cap is the greater of £1,000 and the fees paid for the service in the preceding 12 months; this cap is subject to operator review before commercial activation. Applicable data-protection and third-party rights are not waived.

12. Complaints and governing law

Raise service complaints with the contact address above, with enough detail to investigate. These terms are governed by the law of England and Wales, with the courts of England and Wales having jurisdiction, subject to any mandatory rights or rules that apply to the parties. The privacy notice explains data-protection complaints separately.